Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping time for furniture and decor?
Most decor items ship within 3-5 business days. For larger furniture pieces, please allow 2-3 weeks for specialized white-glove delivery to ensure your items arrive in perfect condition.
What is your return policy for home goods?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your textiles and fabrics sustainably sourced?
Yes, Lush Designs is committed to sustainability. We prioritize organic cotton, recycled polyester, and OEKO-TEX certified fabrics to ensure our products are safe for your home and the environment.
Do you offer interior design consultations?
Absolutely! We offer complimentary 30-minute virtual design consultations to help you select the perfect pieces for your space. You can book a session through our 'Design Services' page.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. For large freight deliveries, the carrier will contact you directly to schedule a delivery window.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Affirm for larger furniture purchases.